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Refund Policy

Last Updated: September 9, 2025

Thank you for shopping with Ninja On Deck. Due to the nature of our products and services, this Refund Policy explains your eligibility for refunds, how to request one, and important considerations.


1. License Activation Service

  • All sales of license activation services for official WordPress plugins are final.
  • Due to the instant delivery and activation of licenses, refunds are not provided once a license has been activated or the activation process has begun.
  • If you experience technical issues with the license activation or product, please contact us promptly so we can assist.
  • Issues with license activations are extremely rare, and Ninja On Deck is committed to resolving genuine activation problems.


2. Digital Services

  • Digital services such as micro creative or marketing tasks are custom work delivered with quick turnaround times.
  • No refunds are provided for digital services. However, Ninja On Deck may offer additional revisions or a partial refund at our discretion depending on the case as a rare exception.
  • Refunds will not be issued when requests are due to changes in requirements or personal preferences following delivery.


3. SaaS Subscriptions

  • SaaS products are billed on recurring subscription terms as specified per product.
  • Subscription fees are non-refundable once the subscription period begins.
  • You may cancel your subscription to prevent renewal at any time but refunds for partial subscription periods are not provided.
  • For billing or service issues, please contact us.


4. General

  • To request a refund, please reach out to us via our Contact page with your order details and reason for the request.
  • We strive to respond to refund inquiries within 1‒3 business days.
  • This policy applies unless otherwise required by applicable consumer protection laws.